Your Mission

HOERBIGER Benelux is an important member of the HOERBIGER Service business in Europe. We provide our customers with parts, repair and upgrade their compressors and find solutions to their technical problems. This we can only do with a strong team.

How you will make a difference

As the Customer Service Representative you will support mainly our customers in the Benelux region and be in charge of

• Ensuring the best possible Customer experience
• Serving a defined set of customers together with the respective Key Account Manager
• Acting as the primary contact point between the Customer and the Operations team(engineering, workshop, supply chain)
• Receiving and maintaining customer orders in the ERP system
• Providing quotations in the targeted cycle time
• Tracking and monitoring the progress of all transactional repair projects to keep the promised delivery time
• Communicating and aligning pro-actively internally with the operations departments
• Managing the complexity of customer requests that are not covered by standard processes
• Communicating pro-actively amongst others any potential delays with customers to keep the overall lead-time low
• Developing and implementing customer specific KPIs
• Finally helping us transition from a “manage the order” to “manage the customer” mindset

What you should be good at

• MBO+ or HBO with commercial background
• Minimum 5 years experience in as a customer service representative in a technical environment ideally in service environment
• Experience with SAP, ideally HANA S/4
• Hands-on mentality combined with a high level of ownership
• Team-player, flexible and pro-active attitude, including communication to the different stakeholders
• Friendly service mindset with a desire to live up to the promise made to the customer “we always deliver”
• Dedication to quality paired with a strong process-thinking
• Resilience to stress and ability to cope with ambiguous situations – mainly conflicting needs of different departments that need to be managed
• Good communication skills
• Very good Dutch and German skills both spoken and written, working knowledge of English required as you will be dealing with customers in various countries. The knowledge of French is of advantage.

What you can look forward to

We are working in a professional environment, where safety, technical know-how, teamwork and a good team spirit are the focus points. Among others, our benefits cover professional training and employee events, health checks, health and pension insurance, performance bonus, 25 paid vacation days, 13 ADV days, paternity paid leave and sick leave, as well as coverage of expenses for travel for work, in accordance with the CAO Metaal en Techniek (kleinmetaal).

Who we are

Join our global team of over 6,000 colleagues and make a difference every day. Contribute to innovative solutions that save lives, reduce emissions, and drive progress in key industries like energy, automotive, and safety technology. Guided by our core values — Pioneering Spirit, Courage, Fairness, and Closeness — we are ENABLING CHANGE. FOR A BETTER TOMORROW. With opportunities to grow, learn, and collaborate across 43 countries and more than 133 locations, you’ll be part of a culture that values your ideas and your impact. Ready to make a difference? Apply today and become part of our journey. #youmakeadifference