Your Mission

The IT Helpdesk Administrator provides technical support and assistance to end users, ensuring the reliable operation of computer systems, applications, and related technologies. This role serves as the first point of contact for IT support requests and is responsible for resolving issues efficiently while delivering a high level of customer service.

How you will make a difference

• Provide first- and second-level technical support to employees via phone, email, ticketing system, and in person
• Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, peripherals, and applications
• Install, configure, and maintain computer hardware, meeting rooms, video conferencing systems, camera systems, operating systems, and standard software
• Create, modify, and disable user accounts; manage access permissions and password resets
• Log, track, and update incidents and service requests in the IT ticketing system
• Escalate complex or unresolved issues to appropriate IT teams and follow through to resolution
• Assist with employee onboarding and offboarding, including system access and equipment setup
• Provide end-user guidance and basic training as needed
• Maintain accurate inventory of IT assets and support documentation
• Maintain shop floor OT (operational technology) such as laser cutting computers and Multi-DNC software

What you should be good at

• Associate’s degree in information technology or a related field, or equivalent professional experience
• Minimum of 2 years of experience in a helpdesk or technical support role
• Working knowledge of Windows operating systems and common business applications
• Experience troubleshooting hardware, software, and basic network issues
• Familiarity with IT ticketing systems and service management processes
• Experience supporting Microsoft 365 (Outlook, Teams, SharePoint)
• Experience setting up and supporting iOS.
• Exposure to Active Directory account management
• Basic understanding of networking fundamentals (DNS, DHCP, TCP/IP)
• Experience using remote support tools
• Relevant certifications (e.g., CompTIA A+, Network+) preferred
• Strong customer service, communication, and organizational skills
• Ability to prioritize tasks and manage multiple requests simultaneously

What you can look forward to

• Professional Development: Educational assistance programs and opportunities for career growth.
• Supportive Environment: A stable, team-based culture that values collaboration and innovation.
• Inclusive Workplace: Join a company committed to equity, diversity, and inclusion, fostering a culture of belonging.
• Comprehensive Benefits: 401(k) plan with matching contributions, health insurance (medical, dental, vision), FSA and HSA options.  Generous PTO and paid holidays for a healthy work-life balance.
• Compensation: This is a non-exempt position with a pay range from $29.50 - $40.02 per hour. Starting pay will be based on qualifications and experience.
• Location: This is an onsite position based at the Deublin Company facility in Waukegan, IL.   Local candidates are encouraged to apply; no relocation benefit provided for this position.

Who we are

Hoerbiger Rotary Solutions/Deublin Company is the leading manufacturer of Rotating Unions and Electrical Slip Rings- devices that allow the transfer of pressurized fluid or electricity from a stationary source into rotating machinery. Deublin spans the world with over thirteen offices including 5 manufacturing plants and wholly owned subsidiaries in Austria, Brazil, China, France, Germany, Italy, Japan, Korea, Poland, Singapore, Spain, United Kingdom and the United States. In Waukegan, the award-winning, ISO 9001-certified manufacturing plant, comprises approximately 200,000 sq. ft. accommodating administration, sales, marketing, engineering, manufacturing, research, and development as well as a complete training facility.

Join our global HOERBIGER team of over 6,000 colleagues and make a difference every day. Contribute to innovative solutions that save lives, reduce emissions, and drive progress in key industries like energy, automotive, and safety technology. Guided by our core values—Pioneering Spirit, Courage, Fairness, and Closeness—we are ENABLING CHANGE. FOR A BETTER TOMORROW. With opportunities to grow, learn, and collaborate across 43 countries and more than 133 locations, you’ll be part of a culture that values your ideas and your impact.

Ready to make a difference? Apply today and become part of our journey. #youmakeadifference

HOERBIGER is an Equal Opportunity Employer ● Drug Free Workplace ● E-verify