Your Mission
As Customer Service Manager, you will lead a high-performing service function across the Benelux and German Ruhrgebiet markets. You will work with a team of three professionals, ensure flawless processes from quote to delivery, and act as the reliable link between customers and our internal teams.
How you will make a difference
- Lead and develop a Customer Service team of 3, setting clear KPIs and fostering a culture of ownership and precision.
- Improve quote-to-cash processes, reducing Quote Cycle Time (QCT), increasing On-Time Delivery (OTD), and managing backlog effectively.
- Act as a trusted partner for Sales, Operations, Engineering, Purchasing, and Finance to align on customer needs.
- Take ownership of escalations, resolve customer challenges with pragmatism, and strengthen satisfaction and loyalty.
What you should be good at
- Leading small teams in technical/industrial B2B environments, combining people development with performance focus.
- Mastering ERP/CRM systems (SAP, Salesforce), Microsoft 365.
- Making sound, timely decisions under pressure without compromising on safety or quality.
- Communicating clearly and professionally in English and Dutch; German or French is an advantage.
- Applying knowledge of reciprocating compressors or related industrial technology (preferred).
- Have a good working knowlegde of project management.
What you can look forward to
- A diverse work environment with customers in Benelux and the Ruhrgebiet.
- Structured learning and development: leadership, product, and system training.
- The satisfaction of delivering measurable improvements in customer service performance.
- Collaboration with international colleagues across Europe.
- Competitive compensation, performance-related components, and market-standard benefits.
- A culture where precision, reliability, and ownership guide daily work.
Who we are
Join our global team of over 6,000 colleagues and make a difference every day. Contribute to innovative solutions that save lives, reduce emissions, and drive progress in key industries like energy, automotive, and safety technology. Guided by our core values — Pioneering Spirit, Courage, Fairness, and Closeness — we are ENABLING CHANGE. FOR A BETTER TOMORROW. With opportunities to grow, learn, and collaborate across 43 countries and more than 133 locations, you’ll be part of a culture that values your ideas and your impact. Ready to make a difference? Apply today and become part of our journey. #YouMakeADifference
Your Mission
As Customer Service Manager, you will lead a high-performing service function across the Benelux and German Ruhrgebiet markets. You will work with a team of three professionals, ensure flawless processes from quote to delivery, and act as the reliable link between customers and our internal teams.
How you will make a difference
- Lead and develop a Customer Service team of 3, setting clear KPIs and fostering a culture of ownership and precision.
- Improve quote-to-cash processes, reducing Quote Cycle Time (QCT), increasing On-Time Delivery (OTD), and managing backlog effectively.
- Act as a trusted partner for Sales, Operations, Engineering, Purchasing, and Finance to align on customer needs.
- Take ownership of escalations, resolve customer challenges with pragmatism, and strengthen satisfaction and loyalty.
What you should be good at
- Leading small teams in technical/industrial B2B environments, combining people development with performance focus.
- Mastering ERP/CRM systems (SAP, Salesforce), Microsoft 365.
- Making sound, timely decisions under pressure without compromising on safety or quality.
- Communicating clearly and professionally in English and Dutch; German or French is an advantage.
- Applying knowledge of reciprocating compressors or related industrial technology (preferred).
- Have a good working knowlegde of project management.
What you can look forward to
- A diverse work environment with customers in Benelux and the Ruhrgebiet.
- Structured learning and development: leadership, product, and system training.
- The satisfaction of delivering measurable improvements in customer service performance.
- Collaboration with international colleagues across Europe.
- Competitive compensation, performance-related components, and market-standard benefits.
- A culture where precision, reliability, and ownership guide daily work.
Who we are
Join our global team of over 6,000 colleagues and make a difference every day. Contribute to innovative solutions that save lives, reduce emissions, and drive progress in key industries like energy, automotive, and safety technology. Guided by our core values — Pioneering Spirit, Courage, Fairness, and Closeness — we are ENABLING CHANGE. FOR A BETTER TOMORROW. With opportunities to grow, learn, and collaborate across 43 countries and more than 133 locations, you’ll be part of a culture that values your ideas and your impact. Ready to make a difference? Apply today and become part of our journey. #YouMakeADifference
