Your Mission

Your Mission Statement

As the Head – Service, your mission is to lead all service operations with excellence, ensuring reliable, high-quality service delivery for reciprocating compressors and related systems. You will drive customer satisfaction, operational efficiency, and business growth by combining strong technical expertise with effective team leadership and strategic decision-making.

How you will make a difference

How You Will Make a Difference

• By developing strong customer relationships and identifying new business opportunities that support growth in the service segment.
• By ensuring timely and efficient execution of overhaul, repair, and troubleshooting activities, minimizing downtime for customers.
• By maintaining high service quality standards through active supervision, resource planning, and continuous improvement.
• By leading and motivating field service, shop floor, and O&M teams to deliver consistent and reliable results.
• By managing proposals, billing, and payment follow-ups to support financial performance and service profitability.
• By coordinating seamlessly with internal departments, contractors, and customers to ensure smooth job execution and business continuity.

What you should be good at

What You Should Be Good At

• Technical Expertise: Strong hands-on knowledge of reciprocating compressors, overhaul procedures, and refinery/petrochemical service requirements.
• Customer Relationship Management: Ability to understand customer needs, resolve issues, and build long-term partnerships.
• Team Leadership: Managing, motivating, and deploying service teams effectively across multiple jobs and locations.
• Problem-Solving: Skilled in troubleshooting breakdowns, diagnosing failures, and implementing corrective actions.
• Business & Commercial Skills: Preparing service proposals, managing billing cycles, and ensuring timely payment collection.
• Communication: Clear and professional communication with customers, internal teams, and contractors to avoid conflicts and ensure alignment.
• Planning & Coordination: Strong organizational skills to manage manpower, schedules, job priorities, and monthly reporting (MIS, forecasting).
• Decision-Making: Ability to resolve disputes, manage operational challenges, and ensure service commitments are met.

What you can look forward to

What You Can Look Forward To

• Leading a highly skilled technical team and shaping the future of service operations.
• Opportunities to work closely with major refinery and petrochemical clients, building strategic relationships.
• A dynamic and rewarding role that combines technical work, customer interactions, and business leadership.
• Significant impact on customer satisfaction, operational efficiency, and company reputation.
• Growth opportunities within the organization as you drive improvements, expand service capabilities, and contribute to business development.
• The satisfaction of solving complex technical challenges and delivering critical support to customers’ operations.

Who we are

Join our global team of over 6,400 colleagues and make a difference every day. Contribute to innovative solutions that save lives, reduce emissions, and drive progress in key industries like energy, automotive, and safety technology. Guided by our core values — Pioneering Spirit, Courage, Fairness, and Closeness — we are ENABLING CHANGE. FOR A BETTER TOMORROW. With opportunities to grow, learn, and collaborate across 40 countries and more than 133 locations, you’ll be part of a culture that values your ideas and your impact. Ready to make a difference? Apply today and become part of our journey. #YouMakeADifference