Your Mission
As a Customer Service Representative, you will play a vital role in ensuring customer satisfaction and operational efficiency. Your expertise and commitment will help strengthen relationships, support sales efforts, and uphold our reputation for excellence in explosion protection and static control solutions.
How you will make a difference
- Be the first point of contact – Provide professional and timely responses to customer inquiries, ensuring a smooth and efficient experience. Communicate with customers via phone, email, text, chat.
- Support the sales and technical teams – Assist with order processing, quotations, and product-related questions to facilitate seamless transactions.
- Master our products and systems – Develop a deep understanding of explosion suppression, hazardous area equipment, and our brands to provide knowledgeable support.
- Ensure accuracy and efficiency – Manage customer orders, documentation, and SAP system updates with precision and attention to detail.
- Communicate effectively – Collaborate with internal teams and customers to resolve issues, provide updates, and ensure clarity in all interactions
- Drive continuous improvement – Identify opportunities to enhance processes, improve response times, and elevate the overall customer experience
What you should be good at
- Customer Service Excellence – Ability to provide professional, friendly, and solution-oriented support.
- Technical Aptitude – Understanding of explosion protection, hazardous area equipment, or the willingness to learn.
- Strong Communication Skills – Clear, concise, and effective verbal and written communication with customers and internal teams.
- Detail-Oriented & Organized – Ability to manage multiple tasks, process orders accurately, and maintain thorough documentation.
- Tech-Savvy – Proficiency in Microsoft Office (Word, Excel) and experience with ERP systems (SAP preferred).
- Self-Motivated & Analytical – A proactive mindset with the ability to solve problems and continuously improve processes
What you can look forward to
- Global Presence with a Personal Touch – Be part of a company with a global footprint that maintains a familial atmosphere, ensuring you feel valued and connected
- Embrace Our Core Values – Experience a workplace driven by Pioneering Spirit, Courage, Fairness, and Closeness, guiding our actions and decisions.
- Collaborative Environment – Work alongside ambitious professionals who are entrepreneurial and dedicated to our collective success.
- Professional Development – Access continuous learning opportunities to expand your skills and advance your career within the company.
- Comprehensive Benefits – Enjoy competitive pay, bonuses, and a robust benefits package, including health insurance and retirement plans.
- Work-Life Balance – Benefit from a supportive environment that values your well-being and personal time.
- Flexible Work Location - After completion of six-month training period, position transitions to Hybrid (ability to work remote on Thursday/Friday each week).
Who we are
HOERBIGER Safety Solutions / IEP Technologies (IEP), based in Marlborough Massachusetts, designs explosion protection solutions, manufactures explosion prevention components, and supports customers with responsive service to prevent and/suppress industrial explosions. Our culture is based on core values of innovation, excellence, and integrity. Our employees create a highly energized, team-oriented work environment. We are an employer committed to supporting the aspirations and achievements of our employees.
Join our global HOERBIGER team of over 6,000 colleagues and make a difference every day. Contribute to innovative solutions that save lives, reduce emissions, and drive progress in key industries like energy, automotive, and safety technology. Guided by our core values — Pioneering Spirit, Courage, Fairness, and Closeness — we are ENABLING CHANGE. FOR A BETTER TOMORROW. With opportunities to grow, learn, and collaborate across 43 countries and more than 133 locations, you’ll be part of a culture that values your ideas and your impact.
Ready to make a difference? Apply today and become part of our journey. #YouMakeADifference
HOERBIGER is an Equal Opportunity Employer ● Drug Free Workplace ● E-verify
Your Mission
As a Customer Service Representative, you will play a vital role in ensuring customer satisfaction and operational efficiency. Your expertise and commitment will help strengthen relationships, support sales efforts, and uphold our reputation for excellence in explosion protection and static control solutions.
How you will make a difference
- Be the first point of contact – Provide professional and timely responses to customer inquiries, ensuring a smooth and efficient experience. Communicate with customers via phone, email, text, chat.
- Support the sales and technical teams – Assist with order processing, quotations, and product-related questions to facilitate seamless transactions.
- Master our products and systems – Develop a deep understanding of explosion suppression, hazardous area equipment, and our brands to provide knowledgeable support.
- Ensure accuracy and efficiency – Manage customer orders, documentation, and SAP system updates with precision and attention to detail.
- Communicate effectively – Collaborate with internal teams and customers to resolve issues, provide updates, and ensure clarity in all interactions
- Drive continuous improvement – Identify opportunities to enhance processes, improve response times, and elevate the overall customer experience
What you should be good at
- Customer Service Excellence – Ability to provide professional, friendly, and solution-oriented support.
- Technical Aptitude – Understanding of explosion protection, hazardous area equipment, or the willingness to learn.
- Strong Communication Skills – Clear, concise, and effective verbal and written communication with customers and internal teams.
- Detail-Oriented & Organized – Ability to manage multiple tasks, process orders accurately, and maintain thorough documentation.
- Tech-Savvy – Proficiency in Microsoft Office (Word, Excel) and experience with ERP systems (SAP preferred).
- Self-Motivated & Analytical – A proactive mindset with the ability to solve problems and continuously improve processes
What you can look forward to
- Global Presence with a Personal Touch – Be part of a company with a global footprint that maintains a familial atmosphere, ensuring you feel valued and connected
- Embrace Our Core Values – Experience a workplace driven by Pioneering Spirit, Courage, Fairness, and Closeness, guiding our actions and decisions.
- Collaborative Environment – Work alongside ambitious professionals who are entrepreneurial and dedicated to our collective success.
- Professional Development – Access continuous learning opportunities to expand your skills and advance your career within the company.
- Comprehensive Benefits – Enjoy competitive pay, bonuses, and a robust benefits package, including health insurance and retirement plans.
- Work-Life Balance – Benefit from a supportive environment that values your well-being and personal time.
- Flexible Work Location - After completion of six-month training period, position transitions to Hybrid (ability to work remote on Thursday/Friday each week).
Who we are
HOERBIGER Safety Solutions / IEP Technologies (IEP), based in Marlborough Massachusetts, designs explosion protection solutions, manufactures explosion prevention components, and supports customers with responsive service to prevent and/suppress industrial explosions. Our culture is based on core values of innovation, excellence, and integrity. Our employees create a highly energized, team-oriented work environment. We are an employer committed to supporting the aspirations and achievements of our employees.
Join our global HOERBIGER team of over 6,000 colleagues and make a difference every day. Contribute to innovative solutions that save lives, reduce emissions, and drive progress in key industries like energy, automotive, and safety technology. Guided by our core values — Pioneering Spirit, Courage, Fairness, and Closeness — we are ENABLING CHANGE. FOR A BETTER TOMORROW. With opportunities to grow, learn, and collaborate across 43 countries and more than 133 locations, you’ll be part of a culture that values your ideas and your impact.
Ready to make a difference? Apply today and become part of our journey. #YouMakeADifference
HOERBIGER is an Equal Opportunity Employer ● Drug Free Workplace ● E-verify
