Your Mission

As an Inside Sales Representative on the Customer Experience Team, you’ll play a vital role in delivering a responsive, consultative, and solutions-focused sales experience. You’ll ensure that every customer interaction — from first inquiry to post-sales follow-up — feels smooth, personal, and aligned with our values of Respect, Team Spirit, and Ownership.

This role is ideal for someone who is customer-obsessed, eager to learn, and excited to grow within a company that prioritizes technical excellence paired with human connection.

How you will make a difference

• Serve as a front-line resource for prospective and existing customers, guiding them through the early stages of the sales journey.
• Respond promptly to inbound inquiries via phone and email with accuracy, empathy, and urgency.
• Prepare and follow up on sales quotations in collaboration with Sales Engineers and Customer Service Representatives to ensure customer needs are fully met.
• Assist in qualifying leads and understanding customer goals to ensure the right-fit solution is offered.
• Log all activities and customer interactions in CRM to ensure visibility and alignment across the business.
• Proactively follow up with customers to ensure customer satisfaction, as well as gather feedback for continuous improvement.
• Partner closely with the North American Sales Manager and the Customer Experience Manager to identify opportunities for enhanced service and support.
• Maintain product and application knowledge to build credibility and trust with customers.

What you should be good at

• Entrepreneurial Spirit – We need a self-starter in this role. An Inside Sales Representative at Deublin is resourceful, driven, and energized by opportunity. They take initiative, think creatively, and act with urgency. They’re not just order-takers, they’re opportunity-makers. We need someone who thrives in opportunity, adapts quickly, and pursues growth with grit and optimism equally balanced with dignity and respect. This role demands ownership, hustle, and a passion for building strong customer relationships.
• Communication – Excellent communication skills, both written and verbal, both in-person and remote are required. Conciseness and clarity are valued. Presentation and public speaking skills are highly valued.  
• Project Management – We need an advocate for the voice of the customer during projects, someone who can keep the internal team on track to meet the customer’s performance and delivery expectations.
• Technical Prowess – Engineering, mechanical or electrical background preferred. Ability to understand how components integrate into larger systems is expected. Willingness to learn engineering related topics that may not already be mastered is required.
• Software, Systems & Tools Proficiency – Moderate to advanced expertise with Microsoft Office is expected; experience using IFS, IFS CRM, or any other CRM platforms is a massive plus.
• Education – Bachelor’s degree (B.A./B.S.) from four-year College or university in Business, Engineering, Communications, or related field is preferred.
• Experience – 2+ years of experience in Inside Sales, Customer Service, or Technical Support is preferred. Experience in a B2B or manufacturing setting is preferred.

What you can look forward to

1. Comprehensive Benefits: 401(k) plan with matching contributions, health insurance (medical, dental, vision), FSA and HSA options.  Generous PTO and paid holidays for a healthy work-life balance.
2. Professional Development: Educational assistance programs and opportunities for career growth.
3. Supportive Environment: A stable, team-based culture that values collaboration and innovation.
4. Inclusive Workplace: Join a company committed to equity, diversity, and inclusion, fostering a culture of belonging.
5. Compensation: This is a salaried exempt position with a pay range from $54,080 - $81,120 per year. Pay will be based on qualifications and experience.
6. Location: This role will work from the Deublin Company global headquarters in Waukegan, IL. The role will be on site, with the opportunity to expand to 3 days onsite / 2 days work from home, based on performance, and following a 90-day introductory period.

Who we are

Hoerbiger Rotary Solutions/Deublin Company is the leading manufacturer of Rotating Unions and Electrical Slip Rings- devices that allow the transfer of pressurized fluid or electricity from a stationary source into rotating machinery. Deublin spans the world with 13 offices including 5 manufacturing plants and wholly owned subsidiaries in Austria, Brazil, China, France, Germany, Italy, Japan, Korea, Poland, Singapore, Spain, United Kingdom and United States. In Waukegan, the award-winning, ISO 9001-certified manufacturing plant, comprises approximately 200,000 sq. ft. accommodating administration, sales, marketing, Engineering, manufacturing, research, and development as well as a complete training facility.

Join our global team of over 6,000 colleagues and make a difference every day. Contribute to innovative solutions that save lives, reduce emissions, and drive progress in key industries like energy, automotive, and safety technology. Guided by our core values—Pioneering Spirit, Courage, Fairness, and Closeness—we are ENABLING CHANGE. FOR A BETTER TOMORROW. With opportunities to grow, learn, and collaborate across 43 countries and more than 133 locations, you’ll be part of a culture that values your ideas and your impact.

Ready to make a difference? Apply today and become part of our journey. #youmakeadifference

HOERBIGER is an Equal Opportunity Employer ● Drug Free Workplace ● E-verify